- #Sonic r pc application error update#
- #Sonic r pc application error windows#
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#Sonic r pc application error update#
Send your update and attach your files, and we'll get back to you as quickly as we can. Click the Resume button, enter your Report ID, and add a quick note letting us know your issue's status. Tell us if we've talked to you about this before, and include your old Case Number. If your case was closed, open a new case with us. Click the open case that needs more information. Attach the file InstallLog to your case. Go to the installation folder of the game you’re trying to install. Attach the files in the Logs folder to your case.įor problems with installing and launching your games. Navigate to C:\Users\\AppData\Local\Electronic Arts\EA Desktop\Logs. For problems with installing and launching the EA app Once you’ve submitted your report, you’ll need to manually attach the files to your case with us. Check the box next to Share diagnostic information when a report is submitted. Double-click ErrorReporter.exe to run the EA Error Reporter. This is received from the SSO agent as getFields failed in the RPC. Double-click your C: drive, followed by Program Files, then the EA app (twice). This error is the cause of a WMI failure to a machine where there is no user logged in. #Sonic r pc application error windows#
Click the Start or Windows button and click My Computer. If the search doesn’t work, try going to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\ in Windows Explorer. Click the Start or Windows button and use the search bar. Search for ErrorReporter.exe in Windows Explorer. Write down your Report ID for safekeeping. Click Submit report and wait for it to complete. Check the box next to Share diagnostic information when report is submitted. You can find your Case Number in your cases on EA Help or inside any support emails we sent you about this issue. If you’re running the Error Reporter as part of your EA Help case, include your Case Number in the Support Ticket Number (Optional) box. Tell us about the issue you’re having in the Description of problem box. Threats include any threat of suicide, violence, or harm to another. Choose the Type of problem you’re having. Harassment is any behavior intended to disturb or upset a person or group of people. Click the menu icon (it looks like 3 horizontal lines) in the top left corner of the app, hover over Help, then click EA Error Reporter. The EA Error Reporter helps us diagnose and troubleshoot issues you might have with your games or the EA app (formerly EA Desktop). You can still use it even if you can’t open the EA app. Your advisor might ask you to use the EA Error Reporter in the EA app for a closer look at the problem.
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